Customer Service Officer (Contract) 6/12/18 months

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

Job Responsibilities: 

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution. 
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

Minimum Requirements:

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Experience in call-centre setting will be added advantage.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.